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FAQs

Delivery & Returns

Can I return a product?

Yes. If you are not happy with your purchase, for any reason, you can return it unused and in a saleable condition within 14 days of receipt for a full refund or exchange.

Goods must be returned:

Within 14 days of receipt

In an unused/unworn condition

With the original delivery docket

Footwear must be returned with the original packaging/boxes (swimwear will only be accepted for a return if the hygiene strip is in place).

If your item is faulty, or your order is incorrect, please contact us immediately at shopping@bmcsports.ie so that we can arrange the return for you.

You can return your order to our store for a refund or an exchange from Mon – Fri 9.00am to 6.00pm

Just bring your dispatch note with you as proof of purchase along with the payment card you used to place your order.

A receipt will be issued for your return by the store.

 

How fast will I receive my order?

Standard orders are usually dispatched same day & delivered to you on the next working day if ordered before 3pm to Ireland (Incl N.Ireland), 2-3 days for UK and 2-10 days for the Rest of The World. If the item is unavailable, we will inform you of this. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries. All items are subject to stock availability.

When we deliver your items to you, you will be asked to sign for the goods to acknowledge that you have received them. We will only deliver to the address specified on the original order. We are unable to change the delivery address after the order has been despatched.

In the event of delay or non-delivery of products/services you should immediately contact us on +353 (0) 749127833 or by email to shopping@bmcsports.ie, and we will assist you in resolving the matter.

Our Club Direct Teamwear section are orders which are specially placed and can take up to an additional 14 working days before dispatch depending on availability which will extend the turnaround time for your order. In such cases you will receive an e-mail to inform you of this.

 

How do I change or cancel an order?

To cancel an order you can do so by emailing shopping@bmcsports.ie or call 00353 749127833 Mon – Fri from 9.00am – 6.00pm

Because we offer a fast delivery service, we start processing your order as soon as it’s placed, we can’t change it or stop it at this stage.

You can refuse delivery and the order will be returned to us with no charge to you. If you accept delivery, you will need to return the order either by post or direct to our store.

**Please note Club Direct Teamwear items cannot be returned or exchanged for any reason other than fault with the product as these orders have been specially placed. If you wish to cancel items from our Club Direct Teamwear section you must do so within 24 hours of placing your order.

Exercise & Fitness Equipment: Returns will be accepted if they are in their unopened and orginal packaging. You will need to pay the return postage costs, unless the item is faulty.

 

How do I return my order?

Returning your order by post

Please use the address label from the Returns Form and fill out the remainder of the form in with your package before posting it back to us.

 

If you don't have your dispatch note or address label, please ensure that you include your order number, email address and contact number with your return. You can post your return to the address shown below

Brian Mc Cormick Sports

56 Upper Main St

Letterkenny

Co. Donegal

You will need to pay the return postage costs, unless the item is faulty.

We also recommend that you use a carrier who can give you a proof of posting, until the parcel is received by us it remains your responsibility.

Returns are usually processed on the day they are received back but please allow up to 14 days for refunds to show up on your account. This depends on how long your bank or card issuer takes to process the refund on their side and it’s something we have no control over.

We will refund you by the same method of payment you used when you originally placed your order, for customers using credit or debit cards this will be refunded back onto the same card.

To exchange your item, simply post the item back including the dispatch note and the returns form and we will place the new order on your account.

In the unlikely event you receive the wrong items, please contact us straight away, the quickest way is via email to shopping@bmcsports.ie , you can also call us on 00353 (074) 91 27833

We will refund your original delivery charges and you will not be charged for any extra postage costs incurred if we’ve sent you something other than what you originally ordered

In the unlikely event that a product is faulty, you are entitled to a full refund or replacement. If you think that we have sent you a faulty product, please contact us straight away, the quickest way is via email to shopping@bmcsports.ie, you can also call us on 00353 (074) 91 27833

If we deem the item to be faulty, we will refund your original delivery charges and you will not be charged for any extra postage costs incurred

**Please note Club Direct Teamwear items cannot be returned or exchanged for any reason other than fault with the product as these orders have been specially placed. If you wish to cancel items from our Club Direct Teamwear section you must do so within 24 hours of placing your order.

Exercise & Fitness Equipment: Returns will be accepted if they are in their unopened and orginal packaging. You will need to pay the return postage costs, unless the item is faulty.

 

Shopping with Brian Mc Cormick Sports

How do I add an item to my bag?

Once you have selected the item and size you wish to purchase, simply click on the ‘Add to my bag’ button, to view your bag at any time click on the ‘Bag’ button at the top right hand corner of the screen

How can I pay for my order?

We use Sage Pay secure which has the highest level of card data security so our customers are protected against fraud.

We accept the following payment cards: Visa, Visa Debit, MasterCard and Visa Electron .

What happens if the item I order is out of stock?

This shouldn’t happen, because we carefully track the stock that’s available and check before we offer it for sale on the website.

However, all items are subject to availability and occasionally mistakes happen. If for some reason we can’t fulfil your order, we’ll let you know as soon as we can.

Privacy & Security

Is it safe to use my credit card?

We use Sage Pay secure which has the highest level of card data security so our customers are protected against fraud.

We accept the following payment cards: Visa, Visa Debit, MasterCard and Visa Electron .

 

Customer Service

Who can I contact at if I have any questions?

The best, and quickest way to contact us is by email. Our email address is shopping@bmcsports.ie

You can also call us on 00353 74 9127833