SHIPPING & DELIVERY
COVID-19 Delivery Updates:
DPD deliveries in Ireland: Due to Level 5 restrictions and Garda checkpoints around the country, traffic is extremely heavy in some areas, and this is impeding delivery. All of the DPD team have essential worker status but where checkpoints are in place, all traffic is delayed. They are all doing their best to work efficiently within the current restrictions and we appreciate your support
An Post International deliveries: Due to the current restrictions they are delays with International orders and deliveries will take up to 14 working days. Please allow this period before contacting us in relation to your order. Your tracking will be updated once it the parcel has left Ireland and then when it has reached the destination country.
Standard orders are usually dispatched same day & delivered to you on the next working day if ordered before 3pm to Ireland & Northern Ireland. Delivery to the UK takes 2-3 days and delivery is 2-10 days for the Rest of The World. If the item is unavailable, we will inform you of this. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries. All items are subject to stock availability.
Teamwear & Club Shop orders:
Our Club Direct Teamwear section are orders which are specially placed and will take up to 3 weeks to be produced and dispatched, depending on availability which will extend the turnaround time for your order. In such cases you will receive an e-mail to inform you of this.
Large bulky goods:
Exercise equipment such as treadmills etc, Pool Tables & Table Tennis tables will be delivered withing 2-3 working days. These items are only available in the Republic of Ireland and Northern Ireland.
Click & Collect:
Due to the current restrictions, collection in store can only be made between 9-6pm Monday to Saturday. Orders placed before 3pm Monday-Friday will be ready for collection that day after 3pm. Orders placed after 3pm will be ready for collection the following day.
You will receive an email when your order is ready for collection. Please call us on 0749127833 when you're outside for collection and we will arrange a non-contact handover.
You can collect your order instore when you select click & collect as your delivery method. Standard orders placed before 3pm Monday-Friday will be ready for collection that same day after 3pm. Orders places after 3pm Friday and at the weekend will be ready for collection the following Monday (excluding Bank Holidays).
Club shop orders for click & collect will be ready for collection within 3 weeks of order date. You will be notified by email when your order is ready for collection.
Please have your order reference number when collecting instore.
When we deliver your items to you, you will be asked to sign for the goods to acknowledge that you have received them. We will only deliver to the address specified on the original order. We are unable to change the delivery address after the order has been dispatched.
In the event of delay or non-delivery of products/services you should immediately contact us on +353 (0) 749127833 or by email at firstname.lastname@example.org and we will assist you in resolving the matter.
We regret we cannot entertain claims for missing or damaged goods which have not been notified in writing within 24 hours of the date of delivery, irrespective of whoever has signed for the goods at the consignment delivery point. This is necessary due to the short period of time we have to claim against the carriers for damage in transit.
Ireland (Incl N.Ireland): FREE Next Day Delivery on orders over €85, otherwise delivery will cost €5 (see below for weights, teamwear footballs & equipment).
United Kingdom: Delivery will cost €8.50 throughout all of the UK and the delivery period is within 2-3 working days.
Rest of the World: Delivery will cost €20-€30 depending where and the delivery period is within 2-10 working days.
Teamwear & Club Shop Orders:
Free next day delivery does not apply to Teamwear or Club Shop Orders. Delivery will be charged at €5 for small teamwear orders & Club Shop orders. Heavy/bulky teamwear orders such as teamwear equipment and football packs will be charged at €8 and larger orders maybe incur a higher delivery charge.
Exercise equipment such as treadmills etc, Pool Tables & Table Tennis tables will incur a delivery charge of €80 per item and these are delivered within 2-3 working days. These items are also self-assembly.
The delivery charge will vary for weights such as kettlebells & dumbbells. This charge will be calculated at the checkout. Free delivery does not apply to these items.
RETURNS & REPLACEMENTS
Our store is closed however we are still accepting returns via post or you can call to the shop door and we can exchange/refund your item/s for you. Please call us on 0749127833 if you'd like to request a return at the shop.
RETURNS ARE NOW EXTENDED UNTIL 7TH JANUARY FOR AN EXCHANGE ONLY.
If you are not happy with your purchase, for any reason, you can return it unused and in a saleable condition within 14 days of receipt for a full refund or exchange.
*Please note personalised items such as jerseys with printed name and number or club shop items cannot be returned.
Goods must be returned:
If your item is faulty, or your order is incorrect, please contact us immediately at email@example.com so that we can arrange the return for you.
Republic of Ireland/Northern Ireland Returns:
Our new online returns option with DPD makes it easier to return your parcel in 8 simple steps. Please note all returns from the Republic of Ireland/Northern Ireland are charged at €5.85.
Returns outside of ROI/NI:
You will need to pay the return postage costs, unless the item is faulty, outside of the Republic of Ireland/Northern Ireland.
We also recommend that you use a carrier who can give you a proof of posting, until the parcel is received by us it remains your responsibility.
Returns are usually processed on the day they are received back but please allow up to 14 days for refunds to show up on your account. This depends on how long your bank or card issuer takes to process the refund on their side and it’s something we have no control over.
We will refund you by the same method of payment you used when you originally placed your order, for customers using credit or debit cards this will be refunded back onto the same card.
To exchange your item, simply post the item back including the dispatch note and the returns form and we will place the new order on your account.
In the unlikely event you receive the wrong items, please contact us straight away, the quickest way is via email firstname.lastname@example.org you can also call us on 00353 (074) 91 27833
We will refund your original delivery charges and you will not be charged for any extra postage costs incurred if we have sent you something other than what you originally ordered
In the unlikely event that a product is faulty, you are entitled to a full refund or replacement. If you think that we have sent you a faulty product, please contact us straight away, the quickest way is via email to email@example.com you can also call us on 00353 (074) 91 27833
If we deem the item to be faulty, we will refund your original delivery charges and you will not be charged for any extra postage costs incurred.
You can return your order to our store for a refund or an exchange from Mon – Fri 9.00am to 6.00pm
Just bring your dispatch note with you as proof of purchase along with the payment card you used to place your order.
A receipt will be issued for your return by the store.
Returning your order by post:
Please attach the below address to your package and ensure that you include your invoice with your name, order number and contact details. You can then bring your parcel to your nearest post office.
Brian Mc Cormick Sports
56 Upper Main St
Teamwear & Club Shop Orders:
Please note Club Direct Teamwear items cannot be returned or exchanged for any reason other than fault with the product as these orders have been specially placed. If you wish to cancel items from our Club Direct Teamwear section you must do so within 24 hours of placing your order.
Large bulky goods:
Exercise Equipment & pool tables etc: Returns will be accepted if they are in their unopened and original packaging. You will need to pay the return postage costs, unless the item is faulty.
If you have any queries please do not hesitate to contact us on +353749127833 or email firstname.lastname@example.org.